What if I think Onboarding my office will be too hard?
Our videos, documentation and tutorials make Onboarding safe and easy. An all paper office would be onboarded in 3 days, with the staff fully trained within two weeks. Onboarding is over 300% faster with Zax Law.
Are there any long term contracts?
There are no long term commitments and you can take your data with you if you decide the product is not a good fit for your firm
How do I know you guys are legit?
We created a piece of software that is composed of over 300K lines of code and the system is currently in use by attorneys. Our team has over 40 years of development experience. Besides, you’re a lawyer if we can’t deliver it will only cost you the filing fees to sue our pants off.
What if I need help on the weekends, will you have support available?
Email support is available 24/7 365 days a year. When we receive your email the email will be triaged and prioritized based on the type of issue you are having. For system errors or in the rare instances of an outage we will be the first to know via our system monitoring solutions that maintain the health of the app. If we are experiencing an outage or system issue you will be notified via our status system. In addition you will also be informed via alerts within the interface if there is a known issue we are working to address.
How long does it take to train my office to use the system?
We have a self service training program that allows you to work as fast or as slow as your schedule allows. It generally takes a day or two for your staff to go thru the several hours of video that will provide them with a general overview of the system. You could technically begin accepting new clients via the onboarding system with less than an hour of setup. We can onboard over 250GB of data a day into the system once you provide us with the client information using our self service onboarding tool and we will keep your files synced until you are ready to cut over.